FAQ

How do I use TransLink Park&Go / How do I pay with my phone?

Download the TransLink Park&Go app from the App Store or Google Play. A web version is also available at translinkparkandgo.ca. Please note: your wireless carrier’s message and data rates may apply.

What devices and browsers support TransLink Park&Go the best?

We highly recommend using Apple or Android for downloading the application. When using mobile pay web (translinkparkandgo.ca), modern browsers such as Chrome, FireFox and Safari are the most compatible.

How does enforcement know I paid?

Parking patrollers will see your mobile payment on their handheld device.

What is the zone number / How do I find it?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage in the lot or on decals at either the parking meters or Compass Vending Machines.

Where is the menu located?

The menu button is the icon with the three white lines in the left-hand corner of the screen.

What are the benefits in funding a wallet?

The benefits of funding a wallet is convenience and simple management of card payments.

How do I fund a wallet?

To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step in the increments pre-determined by TransLink.

How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

Why won't the app let me extend my time?

If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator.

How do I view my parking history / Get receipts?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you'll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit translinkparkandgo.ca.

How do I manage my alerts/reminders?

Can I park multiple cars?

You can start additional parking sessions by clicking 'New Session' in the side menu.

How do I add/delete a payment card?

Login and select ‘Payment’ from the side menu. Select ‘Add Card'. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

Why isn’t my payment card working in the app?

Any payment card which requires a PIN for all purchases is not accepted.

How do I add/delete a vehicle?

Login and select ‘Vehicles’ from the side menu. Select ‘Add Vehicle’ and enter vehicle’s information. To delete a vehicle, select ‘Vehicles’ from the side menu and choose the vehicle you wish to remove, then ‘Delete Vehicle’.

How do I change a license plate number on my account?

To change a license plate number, you must add a vehicle with the new license plate number. Be sure to delete the vehicle with the incorrect license plate number.

What do I do if my license plate number is incorrect on a current parking session?

If your license plate number is incorrect, start a new session with the correct license plate number. Contact the parking management provider, at VanMeterRefunds@impark.com or 604.331.7118 to void the parking session with the incorrect license plate number.

How do I reset my PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to support@passportinc.com

The rates shown in the app do not match the signage at my parking location?

Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.

How do I change the email address on my account?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

How do I deactivate my account?

To deactivate your account you must go to translinkparkandgo.ca. Login and select ‘Profile’ and then hit deactivate account.

What is the difference between a verification code and my PIN number?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

Can I stop my parking session?

There's no need to stop the parking session. It will end when the selected stay has ended.

What if I encounter a technical issue?

If you've encountered a technical error and are unable to open the app, please email support@passportinc.com. If you are able to open the app, please submit a bug report, which creates a case automatically, and our support team will get back to you promptly.

What if I encounter a non-technical parking issue?

If you’ve encountered a non-technical parking issue, please contact the parking management provider: www.impark.com/contact-us/. For Meter/Lot issues, please call: 778.370.5050. For Meter Refunds, please call: 604.331.7118. For Monthly Parking issues, please call: 1.877.909.6199. For Payment Notice issues, please call: 1.800.315.7275